Aqua Spa & Pool Supply

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Return Merchandise Authorization Request

Return Merchandise Authorization Request

  • This field is for validation purposes and should be left unchanged.
  • IMPORTANT INFORMATION: 1) Electronic items being returned for WARRANTY CONSIDERATION will be returned by us to the manufacturer. Credit will be issued upon warranty approval by the manufacturer. We suggest contacting our technical support department prior to returning for warranty consideration. 2) All items shipped for WARRANTY CONSIDERATION or ORDERED IN ERROR must be shipped freight PREPAID. Collect shipments will be refused or charged back. For other return reasons we will provide shipping information to you on the RETURN AUTHORIZATION FORM. 3) Items being returned for credit that are ORDERED IN ERROR must be returned to us in “AS NEW” condition with no damage or marking on the packaging and within 30 days of purchase date. Items returned that are not “AS NEW” will be assessed a re-stocking fee so that they can be re-packaged and made saleable. Electronic items that have been installed are non-returnable. 4) Special order items are non-returnable.
  • Return #1

  • Please enter a number from 1 to 100.
  • MM slash DD slash YYYY
  • If this is not a pump or electronic, please enter “not applicable”.
  • Please contact our Technical Support Department to troubleshoot and obtain a ticket number prior to submitting electronic products for warranty.
  • Drop files here or
    Accepted file types: jpg, png, Max. file size: 1 MB, Max. files: 5.
      Please upload any image(s) that you feel would assist us in our evaluation of this request for return.
    • Return #2

    • Please enter a number from 1 to 100.
    • MM slash DD slash YYYY
    • If this is not a pump or electronic, please enter “not applicable”.
    • Drop files here or
      Accepted file types: jpg, png, Max. file size: 1 MB, Max. files: 5.
        Please upload any image(s) that you feel would assist us in our evaluation of this request for return.
      • Return #3

      • Please enter a number from 1 to 100.
      • MM slash DD slash YYYY
      • If this is not a pump or electronic, please enter “not applicable”.
      • Drop files here or
        Accepted file types: jpg, png, Max. file size: 1 MB, Max. files: 5.
          Please upload any image(s) that you feel would assist us in our evaluation of this request for return.
        • Return #4

        • Please enter a number from 1 to 100.
        • MM slash DD slash YYYY
        • If this is not a pump or electronic, please enter “not applicable”.
        • Drop files here or
          Accepted file types: jpg, png, Max. file size: 1 MB, Max. files: 5.
            Please upload any image(s) that you feel would assist us in our evaluation of this request for return.
          • Return #5

          • Please enter a number from 1 to 100.
          • MM slash DD slash YYYY
          • If this is not a pump or electronic, please enter “not applicable”.
          • Drop files here or
            Accepted file types: jpg, png, Max. file size: 1 MB, Max. files: 5.
              Please upload any image(s) that you feel would assist us in our evaluation of this request for return.

            BC Warehouse Hours

            Monday to Friday: 7:00am to 4:30pm

            Calgary Warehouse Hours

            Monday to Friday: 8:00am to 4:30pm

            CONTACT

            BC Head Office

            102-26712 Gloucester Way
            Langley, BC V4W 3V6
            Tel: 604-856-7711
            Fax: 604-856-7744
            Toll Free: 1-877-345-7727
            customercare@asp-supply.com

            Calgary Alberta Branch

            2133-6027 79th Avenue SE
            Calgary, AB T2C 5P1
            Tel: 403-203-4260
            Fax: 403-203-1080
            Toll Free: 1-877-345-7727
            customercare.ab@asp-supply.com

            OUR COMPANY

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